Welcome to Linensoul.shop — where comfort meets clarity. These Terms of Service (“Terms”) are designed to outline the mutual expectations, responsibilities, and respectful boundaries between you (our valued guest) and us (the caretakers of your favorite linens).
We encourage you to read these Terms carefully before browsing, purchasing, or interacting with our website. By using our site or placing an order, you accept these Terms in full. If you disagree with any part, we kindly ask that you refrain from using our services.
1. About Linensoul
Linensoul is an online boutique offering thoughtfully designed bed sheets, kitchen towels, and tablecloths — all crafted with natural textures and timeless simplicity in mind. We serve global customers who appreciate warmth, quality, and quiet beauty in their everyday spaces.
2. Eligibility
To shop with us, you must be at least 18 years old or of legal age in your jurisdiction. By placing an order, you confirm that you meet this requirement and that all information provided is accurate and complete.
3. Creating an Account
You don’t need an account to browse, but creating one allows for a more personalized experience, including saved addresses and order tracking. You’re responsible for maintaining the confidentiality of your login credentials and all activities under your account.
4. Product Information
We strive for precision in every product description, photograph, and dimension. However, due to natural variations in materials and screen settings, colors and textures may appear slightly different in person. Each item is made with love, not machines — small differences are part of the charm.
5. Orders & Fulfillment
When you place an order:
- You will receive an order confirmation email
- Orders are processed within 2–3 business days
- You’ll be notified when your order ships
We reserve the right to cancel any order in cases of suspected fraud, stock issues, or pricing errors.
6. Pricing & Currency
All prices are listed in USD. International buyers are responsible for any local taxes, duties, or customs fees that may apply. Pricing is subject to change, but confirmed orders will always be honored at the price you paid.
7. Shipping
Our standard shipping times are:
- United States: 5–10 business days
- United Kingdom: 10–15 business days
We ship globally. Shipping rates are calculated at checkout and vary by destination and product weight. Full details can be found in our Shipping Policy.
8. Payments
We accept major credit cards, PayPal, and Stripe. Your payment information is processed securely and never stored on our servers. Learn more in our Payment Policy.
9. Returns & Refunds
Not quite what you expected? No worries. We offer returns for eligible items within 7 days of delivery. Full conditions and procedures are outlined in our Refund & Return Policy.
10. Use of the Website
You agree not to use Linensoul.shop for any unlawful purpose or to transmit harmful, defamatory, or misleading content. We reserve the right to terminate access for users who violate these rules.
11. Intellectual Property
All content on our website — including images, copy, logos, and product descriptions — is the property of Linensoul and may not be reproduced without written permission.
12. Third-Party Tools & Links
We may offer access to tools and services provided by third parties (e.g., payment gateways, analytics platforms). While we select these partners carefully, we are not liable for their practices or content.
13. Liability & Disclaimers
Our products and services are provided “as is.” To the fullest extent allowed by law, Linensoul disclaims all warranties, express or implied, including merchantability and fitness for a particular purpose. We are not responsible for delays, shipping mishaps, or misuse of our products.
14. Changes to Terms
We may revise these Terms at any time by updating this page. By continuing to use the site after changes, you accept the revised Terms.
15. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of Hong Kong.
16. Contact Us
For questions about these Terms, your order, or just to say hello:
📩 shop@linensoul.shop
At Linensoul, we believe policies should be just like our products — soft to the touch, clearly woven, and built to support daily peace. By shopping with us, you’re not just accepting terms — you’re joining a mindful, slow-living movement rooted in comfort and care.
Thank you for choosing us.
— The Linensoul Team