At Linensoul, simplicity isn’t just a design choice — it’s a way of doing business. That’s why we make paying for your linens smooth, secure, and worry-free. This Payment Policy outlines how transactions are processed, what methods we accept, and what to expect from your checkout experience.

1. Payment Methods Accepted

We currently accept:

  • Credit & Debit Cards (Visa, Mastercard, American Express)
  • PayPal
  • Stripe Checkout

Each transaction is encrypted and securely processed through PCI-compliant gateways. Your card details are never stored on our servers.

2. Payment Timing

Payment is collected in full at the time of purchase. Once payment is confirmed, your order enters processing and fulfillment begins.

For digital purchases (if applicable), your product will be delivered immediately after successful payment. Physical items will follow the timelines outlined in our Shipping Policy.

3. Currency

All product prices and transactions are listed and processed in USD (United States Dollars). If you’re purchasing from another country, your bank may convert the amount to your local currency and apply a foreign transaction fee. These charges are beyond our control.

4. Payment Confirmation

Once your order is complete, you’ll receive a confirmation email with:

  • Order number
  • Payment summary
  • Billing details

This serves as your official receipt and can be used for reference or reimbursement purposes.

5. Billing Information Accuracy

You agree to provide current, complete, and accurate billing details during checkout. Incorrect or unverifiable billing information may:

  • Delay order processing
  • Trigger fraud checks
  • Result in cancellation

If there’s an issue with your payment, we’ll contact you promptly.

6. Failed or Declined Payments

If your payment method is declined:

  • You will be notified immediately on the checkout page
  • The order will not be processed

You may try a different card, update billing information, or use another method to complete your purchase.

7. Fraud Prevention

To protect our customers, Linensoul reserves the right to:

  • Cancel or hold orders with suspicious activity
  • Request additional identification or billing confirmation
  • Report fraudulent transactions to appropriate authorities

These steps help maintain a secure shopping environment for all.

8. Refunds

Approved refunds are always issued to the original payment method. Please allow 5–10 business days for the refund to reflect, depending on your provider.

Refer to our Refund & Return Policy for full eligibility and procedure.

9. Contacting Us

For any payment-related questions or assistance, contact us at shop@linensoul.shop. We aim to respond within 1–2 business days.

At Linensoul, paying for a piece of beauty shouldn’t feel complicated. Whether you’re dressing a table, lining a drawer, or softening your sleep — we make sure your checkout experience is as graceful as your linens.

Thank you for placing your trust in us.

— The Linensoul Team