At Linensoul, we believe privacy is more than a policy — it’s a form of respect. Just as we craft linens to wrap you in softness, we treat your personal information with the same care and quiet discretion. This Privacy Policy outlines how we collect, use, and protect the data you share with us.
1. Information We Collect
When you interact with linensoul.shop, we may collect the following types of information:
a. Personal Information
- Your name, shipping and billing address
- Email address and phone number (if provided)
- Payment method details (processed securely via Stripe or PayPal — never stored by us)
b. Device & Usage Data
- IP address and browser type
- Pages visited and time spent on site
- Cookies (used for preferences, cart, and analytics)
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Send you updates on your purchase and delivery
- Respond to your inquiries
- Improve website performance and customer experience
- Occasionally send you gentle updates or promotions (only if you opt in)
We will never sell or rent your data. That’s not the kind of company we are.
3. Data Storage & Security
Your data is stored on secure servers and protected using encryption and limited access protocols. Payment details are never stored on our servers. All transactions are handled through PCI-compliant providers.
4. Sharing with Third Parties
We only share your data with trusted service providers that help us operate smoothly:
- Payment gateways (Stripe, PayPal)
- Shipping couriers (to deliver your order)
- Analytics and email tools (to understand and serve you better)
These partners are obligated to keep your data secure and confidential.
5. Cookies & Tracking
Cookies help us remember your preferences, keep your cart active, and measure what pages are helpful. You can disable cookies in your browser settings, though some parts of the site may not work as expected.
6. Your Rights
You have the right to:
- Access your personal data
- Correct or update your information
- Request deletion of your data (unless required for legal purposes)
- Opt-out of marketing emails at any time
To make a request, simply email us at shop@linensoul.shop.
7. Data Retention
We retain your order history and account data only as long as necessary to fulfill your order, support our customer service, and comply with legal obligations.
8. Children’s Privacy
Our site is not intended for children under 13. We do not knowingly collect information from minors. If we learn we have unknowingly gathered data from a child, we will delete it promptly.
9. International Data Transfers
As a globally accessible brand, your data may be transferred to servers outside your country. Regardless of location, we protect it with the same level of care.
10. Changes to This Policy
We may update this Privacy Policy from time to time. All changes will be posted here, with an updated date. We encourage you to check back occasionally.
At Linensoul, your trust is the softest foundation we build on. Whether you’re making a home, creating a table to gather around, or simply adding something beautiful to your kitchen — your data, like your comfort, matters deeply to us.
Questions? Thoughts? We’re always here: shop@linensoul.shop
— The Linensoul Team