At Linensoul, we know that receiving your new linens is part of the joy. That’s why we approach shipping with the same care we put into our products — reliable, gentle, and thoughtful. Below is our complete Shipping Policy, so you know exactly what to expect after you place an order.

1. Shipping Regions

We proudly ship worldwide. From city lofts to countryside cottages, Linensoul delivers wherever comfort is welcomed.

2. Processing Time

All orders are prepared with care and typically ship within 2–4 business days from the time of purchase. During peak seasons, holidays, or promotional events, processing times may extend slightly — but we’ll always keep you informed.

3. Estimated Delivery Times

Once shipped, average delivery windows are as follows:

  • United States: 5–10 business days
  • United Kingdom & Europe: 10–15 business days
  • Canada, Australia, Rest of World: 10–20 business days

Please note these are estimates. Delays may occur due to weather, customs, or courier issues beyond our control.

4. Shipping Rates

Shipping costs are calculated at checkout based on:

  • Delivery destination
  • Weight and size of your order

We offer transparent shipping rates and may occasionally offer free shipping promotions (watch for announcements).

5. Tracking Information

You’ll receive an email with tracking details once your order has shipped. This allows you to follow your package’s journey — from our hands to your home.

If you create an account at checkout, you can also view tracking updates via your customer dashboard.

6. Split Shipments

To ensure faster delivery, some orders may be fulfilled from different warehouses and arrive in multiple packages. Each shipment will have its own tracking number.

7. Customs & Import Duties

International orders may be subject to customs clearance procedures. These may cause delays beyond our original delivery estimates.

Please note:

  • Customs duties or taxes (VAT) are the responsibility of the recipient
  • These charges are not included in our product or shipping prices

8. Incorrect or Incomplete Addresses

Please double-check your address before placing your order. Linensoul is not responsible for orders lost or delayed due to:

  • Misspelled names or incorrect street details
  • Missing apartment/unit numbers
  • Invalid postal codes

If an order is returned to us due to address issues, we’ll reach out. You may choose to reship (with an additional shipping fee) or request a refund of the item value (excluding shipping).

9. Lost or Stolen Packages

If your order shows as delivered but cannot be found:

  • Check with household members, neighbors, or building managers
  • Look for delivery slips or attempted delivery notices

If you still can’t locate the package, email us at shop@linensoul.shop within 7 days. We’ll help initiate an investigation with the carrier and work toward a resolution.

10. Shipping Support

Questions or concerns about your shipment? We’re just an email away. Reach us anytime at shop@linensoul.shop and we’ll respond within 1–2 business days.

At Linensoul, we treat every shipment like a soft promise — folded with care, packed with intention, and sent with sincerity.

Thank you for letting us be a part of your space.

— The Linensoul Team